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Shenzhen Xinhe Motor Co., Ltd.
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faq

Q11: Do you provide OEM and ODM service?

A: We offer professional OEM and ODM solutions. Custom private labels and customer logo printing are available to meet personalized demands.

Q10: How to ensure quality?

A: Strict inspection and aging test before shipment to guarantee stable performance.

Q9: Where are your products exported to?

A: Our motors are sold worldwide, including Europe, Southeast Asia, Middle East,North America and South America.

Q8: Do you provide technical support?

A: Yes. We offer free parameter selection, installation and technical guidance.

Q7: Do you offer warranty service?

A: 12 months warranty is provided for all products with professional after-sales support.

Q6: What payment methods are supported?

A: T/T, other flexible payment terms.

Q5: How long is the delivery time?

A: 3-7 days for stock items; 25-35 days for customized motors.

Q4: What is your MOQ?

A: Low MOQ for standard models. Small trial orders are warmly welcomed.

Q3: Can I get a sample first?

A: Samples are available. Sample cost and freight are required, and will be deducted in bulk orders.

Q2: Is motor customization available?

A: Yes. We customize voltage, speed, torque, power watt,gear ratio, shaft size, encoder and mounting size.

Q1: What products do you mainly sell?

A: We focus on gear reduction motors, encoder motors and custom DC motors for industrial automation.

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